Return, Exchange and Refund Policy

RETURN, EXCHANGE AND REFUND POLICY

  1. This Return, Exchange, and Refund Policy shall be applicable for purchase via this Site only.  
  2. Only registered customer is applicable to perform a return, exchange, and refund request.
  3. To fill in and submit Refund Form via www.kpjshoppe.com
  4. Any product that is returned shall be in good condition as it was received and incomplete original brand packaging. This policy is only applicable to those products which do not fall under the non-refundable items provided on our Site. 
  5. Any return, exchange, and refund is allowed within seven (7) working days for full process based on the following subject to our absolute discretion: 
    1. Defective, damaged or mistaken product at the time of delivery, 
    2. Expired product at the time of delivery,
    3. Missing parts upon at the time of delivery. 
  6. The affected products MUST be returned to KPJ Healthshoppe at the following address. All replacement or exchange is subject to stock availability.

    Address:
    KPJ HEALTHSHOPPE ONLINE STORE
    LOT 1-4, LEVEL 1, PODIUM MENARA KPJ,
    238, JALAN TUN RAZAK,
    50400 KUALA LUMPUR.

     
  7. Upon receipt of the Product, we will examine and any notification will be emailed accordingly.  We will process your request within fourteen (14) working days upon receipt of the item, order number (if any), valid receipt of purchase together with Return, Refund or Exchange Form. 
  8. Refund activity is subject to critical condition only (e.g. Discontinue of purchased item in our Site).
  9. Any refund of payment may be made via the same mode of payment within 2 months and subject to the financial institution refund policy takes to finalize the refund.  
  10. We shall not be liable in respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund. 
  11. In the event that the item is returned to us in an unsuitable condition, we reserve the right not to accept returns and re-send the product back to you.  
  12. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by email at info.kpjshoppe@kpjhealth.com.my or call KPJ Healthshoppe Online Hotline at +603-26029962 / 2962 / 9296  for enquiries. 

 

Scroll to Top